What’s so great about CollisionMax customer service?
A soft touch and a firm hand shake
At CollisionMax, the work we do on your vehicle is only half of your experience as a customer. The other half is the way we work with you – and we go out of our way to make sure we meet or exceed your expectations. That’s one of the reasons CollisionMax has been named a preferred collision repair provider for most major insurance companies, and why a growing number of new-car dealerships have entrusted their collision repair work to us. It also explains why our customer satisfactions scores are always near the top for our industry.
Professional estimates
When we deliver a free auto body repair estimate, we shake hands, because we know our reputation is on the line. That’s why we use only the most experienced people to do them, and why they look not just at the damage that shows, but behind it, to be sure we know how deep it runs. You don’t want any surprises and neither do we.
Straight talk
We want you to completely understand the work we’re going to do and why. So we make sure we explain it fully, in simple, direct language that gets right to the point. That’s because we want to be sure we’ve done everything that needed to be done to fix your vehicle, and nothing that wasn’t.
Timely repairs
We have great on-time performance: more than 99 percent of our jobs are done when we first said they’d be done. In part, it’s because we’ve got 11 shops. If the one you bring your vehicle to is tied up, we can bring it to another where your repair can stay on schedule.
Constant communication
You’ll never have to guess how your repairs are going or when they’ll be done. If there’s a problem, we’ll call you and send you an email. If not, we’ll let you know at least a day before that your vehicle will be ready for pickup or delivery.
24/7 Towing Service
Any time of the day or night you’re in an accident, just give us a call and we’ll send a tow truck to bring your vehicle to us.
Free Pickup and Delivery
When our work is done, if you can’t get to our shop, we’ll even pick up you, free of charge.
Replacement Vehicle Rental Service
Need a car to get around while we’re working on yours? We’ll help you get a rental car to tool around in, and get it delivered to you, wherever you are.
Direct Insurance Billing
Once you give us your car insurance carrier information, you can leave the rest to us. We’ll deal directly with them to process the transaction on your behalf, so you have one less thing to keep you busy.